This document sets out the terms and conditions governing the arrangement of trips for the main purpose of tourism, on board the Tourist Trains run by RENFE VIAJEROS SOCIEDAD MERCANTIL ESTATAL, S.A. (“Renfe Viajeros”).
Renfe Viajeros will provide CUSTOMERS with a range of tourist products depending on the type and route taken by its Tourist Trains throughout the year.
The CUSTOMER may arrange any of these tourist products available at any time, divided into two categories:
a) Regular trip: the route taken by the train and the other services offered are performed as part the regular service season of the Tourist Train in question.
b) Charter trip: these services are provided either outside the regular service season of the Tourist Train in question or during the regular season, contracting the train on an exclusive basis.
Travel to the point of departure (only in Spain):
At the CUSTOMER's request, travel by conventional AVE (high-speed), ALVIA or Larga Distancia (long distance) train will be organised to the point of departure of the LUXURY Tourist Train, as well as the return trip from the end point of the route, provided that the this travel is direct between stations, organised within the limits of the national railway network, on consecutive dates and with a maximum of 48 hours between connections, if these are unavoidable. To this end, Renfe will offer 100% off the price of tickets for travelling to the point of departure when making a booking, providing promotional codes (one code for each person and route) applicable both for sales at the ticket office and online at www.renfe.com.
Accommodation On Board:
The maximum capacity of the rooms and the conditions of accommodation on board will be as expressly provided for in the catalogues, on the website and in all media and communications issued to this end by Renfe Viajeros.
No pets are allowed on board the Tourist Trains, with the exception of those officially identified as support and service guide dogs. Renfe Viajeros does not have spaces enabled for their transportation in cages.
All Luxury Tourist Trains, although remodelled and equipped with the latest technologies, are historic and vintage trains, so their interior is not adapted and it is impossible to move on a wheelchair or walking frame.
For people with reduced mobility, please check with our staff before booking.
1.1. To request information about tourist products and on how to make a booking, the CUSTOMER must contact Renfe Viajeros at:
Authorised agencies may handle bookings via the online sales available on the website using their username and password.
1.2. In the case of Regular trips, concerning sales to individuals, once the booking request has been received in writing using one of the official channels indicated, the end customer will receive a "BOOKING CONFIRMATION" directly from Renfe Viajeros or through the chosen sales channel as soon as possible.
1.3. For requests for Charter trips, Renfe Viajeros will not be able to CONFIRM THE BOOKING or BLOCK the dates for that trip, until the CUSTOMER demonstrates compliance with the provisions of section 2.b) below.
1.4. Before confirming the booking, the CUSTOMER must provide the following personal data: name, surname, email address, telephone number, date of birth and ID number (ID card, passport), language, food allergies, etc.). This data must be accurate and up-to-date as they are required for Renfe to be able to provide the CUSTOMER with the arranged services, to manage, with sufficient advance notice, the purchase of tickets to monuments, museums, etc. and to contact the CUSTOMER to relay necessary information about their trip or, when required, provide them with any assistance needed.
If the CUSTOMER makes their booking via an authorised travel agency, the agency must request the personal data listed above from the CUSTOMER to communicate them to Renfe. Should the agency fail to communicate the data to Renfe, or should the data be inaccurate, Renfe will not be able to guarantee the correct provision of all arranged services to the CUSTOMER, that they receive relevant communications related to their trip or that they receive any assistance they may required from Renfe.
Depending on the type of Trip selected (Regular or Charter), the CUSTOMER will be required to pay:
a) For Regular trips:
b) For Charter trips:
Failure to pay the amounts indicated above within the established deadlines shall constitute a breach of contract by the CUSTOMER; this shall give Renfe Viajeros the right to request the termination of the trip arranged and seek compensation in line with the cancellation penalties indicated in section III of this document.
The prices for each tourist product, in the corresponding travel categories, expressed in euros, include all factors expressly indicated on the website, the catalogues and all media and communications issued to this end by Renfe Viajeros.
As part of regular trips, a booking of more than 10 Cabins/Suites shall be considered a group booking. For groups, to facilitate the experience, a Tour Leader will be allocated a free Cabin/Suite for seniors for each booking that includes 10 Cabins/Suites. The foregoing shall not apply to El Transcantábrico Gran Lujo for which, given the small number of Suites, no free accommodation will be made available.
The CUSTOMER shall pay the amounts due, in euros, using the means expressly enabled by Renfe Viajeros: